AVS4YOU Support Blog

3 ways to make Christmas Eve more magical for you family with AVS4YOU I'd like to give you some hints on how to create special Christmas mood for your family: 1. Magic Christmas Family picture - use AVS Image Converter to edit your family pictures and add Christmas frame onto it. It will be a good surprise to see the new Christmas family picture on fireplace or present it to your grandparents. Check AVS4YOU Online Help on how to add the image watermark Christmas frame to your photos. 2. Magi c Christmas Family video - select your favorite videos from video camera to recall sweetest moments from your family life during the past year. AVS Video Editor will help you to spend warm family evening watching the video on the Christmas Eve. Use Christmas frames, snow , particles effects, Christmas video menus and other AVS Video Editor opportunities to create family videos. 3. Magic Christmas Family slideshow - your surely have a lot of pictures on your camer

Supporting Support Team When I ask AVS4YOU users how to improve our service, most of them get confused. However, I get tons of feedback messages from my customers on the usability of AVS4YOU programs, suggestions on upgrades, problems, customer service, etc. And I have to confess that some of such feedback letters can make my day, and not only my, but my support and developer colleagues too. It's not a secret that customers aren't the only ones who need support. AVS4YOU team also needs approval of the work they perform. If we encounter a very negative review, we do experience stress and try to look at all the ways that can improve the situation. Fortunately such reviews are not numerous and we get a lot of  loyal customers. Today I'd like to share some of my favorites that make me smile every time I read them: " As usual, thanks for the exception support and follow-through to total satisfaction. You guys have the best product support and products of anyone o

Welcome to AVS4YOU Blog. Face to Face. My online blog begins....after years of daily support work with hundreds of customer complains and thanks behind, at last I decided to meet with AVS4YOU users face to face in my blog. I have identified several major themes to talk about: - Customers surveys and feedback - I wish to become a little bit closer to our users to understand their needs and emotions and make our service more user centered, as a well known programmer Jeff Atwood says in his book "In the art of software development, studying code isn't enough; you have to study the people behind the software, too." Thus I hope this blog may be popular among some of my loyal customers. - Software changing - our developers regularly make updates that impact the usability and friendliness of AVS4YOU applications. I'd be grateful to receive feedback and provide professional guidance on the changes made. - Support solutions - software industry is always changing and often